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Current Requirements #11 (Partial List)

Our Client is a Fortune 500 & Top 5 Consulting IT Co
It has Turnover of over 18 Billion Dollars & over 1.7 Lac Employees
Postings (Permanent) are for Bangalore/Mumbai.
Levels:

Position: BPO Account Management

Responsibilities

-          Installations, up gradations, troubleshooting, managing service delivery operations.

Handling Key accounts. Doing service delivery planning & execution

-          Exposure to Technical Pre-sales Support, Service Sales and post sales maintenance.

-          Experience on Intel products, RISC systems, Digital & Compaq storage devices and CISCO & Digital network systems with knowledge of Microsoft. SCO & Novell technologies.

-          Have excellent leadership, Project Management  time management  & communication skills, with the ability to cope with pressures.

-          Undergone Green belt Training for Process Improvement

Required Educational Qualifications: Diploma/BE/B.Tech. in EC/IT/CS

 Years of Experience
 9-12  Yrs relevant experience in IT infrastructure Management , Service delivery

Knowledge
Product/Service   Specific Knowledge

Managing key account

-          Planning service delivery model for key accounts based on customer defined SLA’s

-          To implement planned Service support model as per ITIL processes

-          Partner mapping/vendor management in key accounts

-          To review partner/vendor performance

-          To do regular review with customer along at National level

-          To increase the service revenue in key accounts by advising right solutions to customer

-          To ensure smooth renewal of service contract

-          To do regular IT audit as per defined model in Key accounts

-          To work closely with regional support teams & to ensure smooth delivery in assigned accounts

Reach us at:
Mukul Consultants
) – +91-9313559952, 9350551134
Email us: Employers Click Here     Job Aspirants Click Here

Top Level & Industry Specific Headhunting

Most Difficult Requirements

Niche Skills in IT
High Volume Hiring

New Delhi
Bangalore
Mumbai
Hyderabad
Pune
Chennai
US, UK, Singapore, UAE etc

CEO's/ CTO's/ CIO's/ CFO's
Country Managers
Directors/ Presidents
VP's/ GM's
Managerial/ Leads

Executives/ Engineers in IT/ Banking/ Volume Hiring

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