Current Requirements #11 (Partial List)
is a Fortune 500 & Top 5 Consulting IT Co
It has Turnover of over 18 Billion Dollars & over 1.7 Lac Employees
BPO Account Management
up gradations, troubleshooting, managing service delivery operations.
Handling Key accounts.
Doing service delivery planning & execution
to Technical Pre-sales Support, Service Sales and post sales maintenance.
on Intel products, RISC systems, Digital & Compaq storage devices and CISCO &
Digital network systems with knowledge of Microsoft. SCO & Novell
excellent leadership, Project Management time management &
communication skills, with the ability to cope with pressures.
Green belt Training for Process Improvement
Diploma/BE/B.Tech. in EC/IT/CS
Years of Experience
9-12 Yrs relevant experience in IT infrastructure Management , Service
Product/Service Specific Knowledge
Managing key account
service delivery model for key accounts based on customer defined
planned Service support model as per ITIL processes
mapping/vendor management in key accounts
regular review with customer along at National level
the service revenue in key accounts by advising right solutions to customer
smooth renewal of service contract
regular IT audit as per defined model in Key accounts
closely with regional support teams & to ensure smooth delivery in assigned