Placement Agency Specializing in Executive Search & IT Recruitment

Managing IT support desk for a facility.

Responsible for resolving customer escalations and enhance customer satisfaction

Provide technical help to the Engineers

Ensure process adherence by the Team

Diploma/BE/B.Tech. in EC/IT/CS

4-6  Yrs relevant experience in IT infrastructure Management

Good knowledge on Windows 2000, WinXP, Windows Server.

Knowledge of troubleshooting Desktops/Laptops/Mid level server hardware. Basic understanding of the Network topology & network connectivity(LAN/WAN), switching & routing. Familiar with the basic configuration of routers, switches. Understanding network protocols, addressing schemes and their operation. Skills to trouble shoot the network components.

Basic understanding of BS7799/ITIL/ITSM is desirable.

Call logging tools like Remedy, HP Service Desk, CA Service Desk etc.( Desirable)

MCSE( Must), CCNA(Optional)

Excellent communication skills, Customer focused skills, Team leading experience (8-15 people)

Good interpersonal skills,

Ability to work with teams